Feb 21, 2019
Claudette Rowley is our guest today on No Labels, No Limits podcast. She is the CEO of Cultural Brilliance, a cultural design and change management consultancy and the author of Cultural Brilliance: The DNA of Organizational Excellence (2019). Over the past twenty years, Claudette has helped organizations resolve complex problems in ways that honor the intelligence of their cultural system and the brilliance of their people. She also hosts a globally syndicated radio show, Cultural Brilliance Radio.
Claudette defines culture as, "mindsets, behaviors, and structures that sequence and patterns that are often unseen and these patterns drive communication, decision making and results in organizations. I look at culture at three levels: mindset, behavior, and structure. Because when we're trying to shift culture, those are the three levels you want to look at."
Join us today as she shares her journey and some key pieces of advice on navigating a toxic environment when she says, "Really trust yourself and trust your impressions and experiences, and trust your gut, your intuition. I think that's why sometimes in toxic cultures, we start mistrusting ourselves and accepting that what we are experiencing is accurate for us. Then, in terms of talking to a manager about it, start by really preparing, getting clarity on your message you want to communicate. Also, when you're trying to communicate an important message, you want to be calm, collected, and have your messages and your examples communicate that."
Learn more and connect with Claudette here: